Organized feedback
Keep the source, location, and review together.
Thoughtful reputation workflows
Turn feedback into a clear response plan.
Reputation Assistant organizes feedback, prepares response drafts, and keeps review and ownership visible.
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Thoughtful drafts
Prepare a response from client-approved guidance.
Clear approval
Make ownership and review visible before publishing.
Connected capabilities
Give every review the context it deserves.
A reputation workflow should make careful response easier without hiding source, ownership, or approval.
Feedback inbox
Bring review context into one place.
Organize the source, business location, review text, and existing conversation so the team can understand what happened.
- Preserve the original source
- Keep location and client visible
- Attach related customer context when available
Response drafting
Prepare a response in the client's voice.
Use approved tone guidance and relevant business information to give the owner a considered starting point.
- Use client-specific voice guidance
- Acknowledge the actual feedback
- Route sensitive cases for careful review
Approval trail
Keep publishing decisions with the work.
Make it clear who reviewed, edited, approved, or declined a response before any connected publishing action occurs.
- Show the response owner
- Keep edits reviewable
- Separate approval from publishing
See the connected workflow
From new feedback to a reviewed response.
The workflow is designed to support thoughtful client communication, not automatic replies without context.
- 01
Feedback arrives
The source, review, client, and location are connected.
- 02
Context is organized
Relevant guidance and customer history are made visible.
- 03
A response is prepared
The owner receives a draft grounded in the actual feedback.
- 04
The team decides
A person edits, approves, publishes through a connected provider, or takes over.
Built around real team ownership
For teams protecting many local-business reputations.
Reputation teams
Keep high-volume review work organized by client and location.
Account managers
Review sensitive responses with the full client context visible.
Local operators
Keep a clear approval role in how the business responds publicly.
Frequently asked questions
Know what the experience requires before you plan around it.
These answers separate the frontend experience from the phone, messaging, calendar, data, and publishing connections it may require.
Does Marrova publish responses automatically?
Publishing should depend on the connected review provider, account permissions, and approval rules. The interface keeps draft and publish actions distinct.
Can each client set its own tone?
The workflow is designed around client-specific language guidance, escalation rules, and approval owners.
Can it handle sensitive reviews?
Sensitive or uncertain feedback should be escalated for human review rather than handled from a generic response pattern.
Which review sites can connect?
Direct review-site connections are planned. Feedback can be organized and drafted inside Marrova today without representing an external account as connected.
Build the connected workflow
Make careful reputation work easier to manage.
Walk through your review sources, response policies, and approval roles with Marrova.