Information you provide
We receive information you submit when you create an account, purchase a plan, contact us, or use Marrova. This may include your name, email address, organization, team membership, client and contact records, messages, tasks, notes, approvals, campaign material, reports, workflow settings, sender identities, consent records, and support requests.
Do not place sensitive personal information in Marrova unless it is necessary for your lawful business use and permitted by your agreement with the person concerned.
Billing information
Stripe processes checkout, recurring payments, invoices, and billing-portal activity. Marrova receives identifiers and subscription information needed to activate and manage your plan, such as Stripe customer and subscription IDs, plan, status, dates, and payment outcome. Marrova does not store full payment-card numbers.
AI-assisted work
When you use an AI feature, Marrova processes the instructions and relevant workspace context needed to produce the requested draft, summary, qualification, or recommendation. We also record usage, cost, status, and audit information so your organization can review the action and control spending. You remain responsible for reviewing outputs before using them with a customer or making a business decision.
Information collected automatically
Hosting and security providers process standard technical information needed to deliver and protect Marrova, including IP address, browser and device details, request time, pages or endpoints requested, and security signals. The application also records sign-ins, changes, deliveries, usage events, and other activity needed for security, support, billing, and an accountable product history.
Optional website analytics
Google Analytics does not load on the marketing website until you select “Accept analytics.” If accepted, it measures page views, general device and location information, traffic sources, and interactions such as signup, demo, product-tour, and contact clicks. Your choice is stored in your browser and can be changed using “Cookie choices” in the footer. Marrova does not use advertising cookies or sell personal information.
How information is used
We use information to provide and secure accounts and workspaces; process subscriptions; deliver requested email; run AI-assisted features; enforce permissions, consent, quiet hours, frequency, and spend controls; respond to support and sales requests; diagnose problems; improve the product; prevent misuse; and comply with law.
Your organization and its clients
An organization using Marrova decides which client and contact information to enter, which lawful basis or consent evidence applies, who may access it, and which messages to approve. Marrova processes that information to provide the service. Each client workspace is scoped to its organization, and product roles limit what members can view or change.
Service providers and disclosure
We use providers that help host, secure, operate, and deliver Marrova. These include Cloudflare for application infrastructure and security, Stripe for billing, Resend for email delivery, and Google Analytics only when website analytics is accepted. AI providers receive the instructions and context needed for a requested AI feature. Providers may process information only for their service and under their own applicable terms. We may also disclose information when required by law, to protect rights or safety, or during a business transaction.
Customer email and opting out
Ordinary customer emails sent through Marrova include a visible unsubscribe link that works without signing in, along with standard one-click unsubscribe headers for supporting email services. Using that link suppresses further email to the address through Marrova. Account verification, password reset, billing, and security notices are service messages and may still be sent when needed to operate an account you use.
Outbound customer email is refused when the contact record lacks the required consent basis, is suppressed, falls within configured quiet hours, exceeds a frequency limit, lacks a verified sender, or exceeds a configured spend limit. Opt-outs and provider spam complaints are recorded so future sends can be blocked.
Phone and text status
Phone and text-message delivery are not currently live Marrova connections. They are labeled Preview or Planned on the site. If those channels launch, Marrova will apply channel-specific consent, opt-out, timing, and provider requirements before customers may use them.
Retention and security
We keep information for as long as reasonably needed to provide the service, maintain business and billing records, resolve disputes, enforce agreements, protect security, and meet legal obligations. We use access controls, tenant-scoped authorization, audit records, encryption provided by our infrastructure, and operational safeguards, but no system can guarantee absolute security.
Your choices
You may update account and workspace information through Marrova. You may also ask to access, correct, export, or delete information associated with you, subject to applicable law, another organization’s responsibility for its records, and legitimate retention needs. Email support@marrova.com with “Privacy request” in the subject.
Changes and contact
We may update this notice as Marrova, its providers, or legal requirements change. The effective date will change when a material update is published. Questions can be sent to support@marrova.com.